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This site has been written to be used with a screen resolution of 1024 x 800 or above and using Microsoft Internet Explorer 10 or above, make sure your computer meets these requirements before you try to login!

Microsoft Windows Internet Explorer

Download required reg-keys zip file by using the link above. Open the zip file, double click the 'reg_keys_windows.reg' file, choose 'Run', then 'Yes' to prompts.

Please note that these reg_keys are for Internet Explorer only and not for other browsers such as; Chrome, FireFox, Safari, Edge, Opera etc.

Run Remote Desktop Support Software (Windows)

Run Remote Desktop Support Software (Mac)

Use link above to run the remote control desktop support software, then give the number provided by the software to the HLP assistant you are speaking with.

When prompted, choose to 'run' the software and confirm all security prompts.